Below, we've outlined some basic troubleshooting steps to determine the cause of the leak on your system. This information applies to model ECOP40. If you do not have a Purifier, visit our Dual or Reverse Osmosis leaking articles.
Where is the leak coming from?
Filter Connections
If a leak is coming from inside the housing, we'll need to locate the source. Sometimes, it can be hard to tell where the leak is coming from, so here's a few things to try.
If leaking from filters 1 & 2 (two smaller ones):
- Go ahead and swap Filters 1 and 2 (instructions pictured below).
- Turn the water on to see if the leak moved and followed a filter. If it does, that Filter needs replacing. If the leak stays in the same spot, the Head Assembly needs to be replaced. Visit our Replacement Parts article.
If leaking from filter 3 (large one):
- We recommend replacing Filter 3. If the leak continues after replacing the filter, then the Head Assembly needs replacing. Visit our Replacement Parts article for information.
Hose Connections
1. First, you'll need to turn the water off to the system.
2. Go ahead and remove the leaking hose. You can do this by pushing in on the collet and pulling the hose out.
3. You'll want to cut a clean square end of the hose.
4. Now, reconnect the hose by pushing it in tightly and turn on the water supply again. If a leak persists, we recommend that you replace the Collet and O-ring. If the leak continues after replacing the collet and o-ring, you'll need to replace the Head Assembly. Visit our Replacement Parts article.
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