Is your drain hose constantly draining water? We're sorry to hear that. The most common causes of constant draining are the valve head getting stuck in an open rinse position or excessively high water pressure. We've got some things for you to try to get this back up and running smoothly again. Read on below!
Click on each step to expand directions.
Check The Display Screen
1. Have you seen an error code on the screen?
- YES - Visit our Error Code article to troubleshoot.
- NO - Continue to step 2.
2. You'll need to unplug the power supply from the wall and bypass the unit (push IN on the handle) to stop water flow through the unit:
3. Go and plug the power supply back in. Make sure the clock numbers on the screen are solid. If they're flashing, press the Select button until they come back solid.
Check The Valve Head
We want to make sure the valve head isn't the problem. We're going to do a dry recharge. A dry recharge means we'll advance through a recharge cycle while your unit is still bypassed.
1. Hold the Recharge button until you hear the motor start to turn, then let go. (about 3 seconds). 'Recharging' or 'Recharge Now' should be flashing on your screen.
2. Now push the Recharge button one time quickly again. The motor should spin, moving into the next cycle. If you noticed the motor doesn't start to spin, visit our Error Code article.
3. Repeat step 2 each time the motor stops, until the 'Recharge' indicator on your screen disappears.
4. Last step! Take the softener out of bypass (by pulling it back out) and check the drain hose.
Is it leaking from your drain hose?
- YES - If you're not under warranty, you'll want to order the Rotor Disc and Seal Kit. You can find information on purchasing replacement parts here. If you'd like to see if you're still under warranty, check out the article What is My Warranty.
- NO - Great!
If you've gone through all the steps here and the issue hasn't been fixed, we recommend checking your water pressure. Use your Owner's manual to find the water pressure requirements and then check out the article How to Test Incoming Water Pressure.
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