Wondering how to get the most out of your softener? Our extended warranty gives you piece of mind, while also helping you maintain your softener on a routine basis.
What does my warranty cover?
Your EcoPure® Water Softener is backed with a full warranty on parts and labor right out of the box. The time frame for full coverage depends on which model you purchase. A more detailed explanation can be found in the back of your Owner's Manual. Please review the manual to see if you're eligible for extending your warranty.
Why extend your warranty?
Extending your warranty not only provides you with additional coverage, but the regular upkeep of your system with EcoPure® Water Softener Cleaner keeps it running efficiently and helps extend its lifespan so it continues to provide high-quality, soft water for years to come.
How to Extend your warranty?
Depending on your model, you can extend your warranty (up to five years) by following the steps below:
- Register your product.
- Purchase EcoPure® EPCL Water Softener Cleaner*.
- Use one bottle, as directed, every four months (a total of 3 bottles of cleanser per year).
- Save your receipts - they must reflect purchasing 3 bottles per year, from the date of purchase. Purchasing more bottles for future use will not be accepted for extending warranty. For example, purchasing 12 bottles at one time. Only 3 per year is accepted.
*Use of any water softener additive other than EcoPure® EPCL will not provide extended warranty coverage.
How to submit a warranty?
Have the receipts handy and Contact Us.