If it looks like your system's valve head might be leaking, you've come to the right place. Let's find out where the problem is and get it fixed!
Click each step to expand directions.
Inspect the Valve Head
1. First, you'll need to remove the top cover.
- On the back of the unit, unhook the two clips that hold the cover onto the tank below (see photo below). Flex/pull the cover out and away from the softener at these clips.
- There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips. Be careful not to disconnect any wires. It's normal for the plastic cover to produce some noise as it shifts and bends.
2. Let's take a look at the top of the valve head. Is there water sitting between the ridges on the valve cover or dripping down the sides of the valve? (pictured below)
- NO: Continue to step 3.
- YES: There could be an issue with the seals inside of the valve head, and we recommend replacing the valve or repairing it with new seals. Replacement parts can be purchased here. If you'd like to see if your system is still under warranty, check out our article What Is My Warranty.
3. Is water pooling on the tray around the base of the valve head?
- NO: Please Contact Us to connect with a representative about the leak on your system.
- YES: Continue to step 4.
Test for Leaks
4. Next, we'll test for leaks by stepping the system through a recharge cycle. You'll want to watch for any signs of water leaking from the valve itself or from the adaptor elbow where your drain hose is attached:
a. Press and hold the Recharge or Clean button until you hear the electric motor start, then let go. You should see the word Recharge on the screen.
b. When the motor stops, tap the Recharge or Clean button to move to the next stage of the cycle. You should hear the motor briefly run again.
c. Repeat step B until the Recharge message no longer shows, pausing each time to check for any leaks at the drain hose connection.
5. If you notice a leak from where the drain hose attaches to the drain hose adaptor, inspect the hose for any cracks or splits and ensure it's clamped tightly onto the adaptor elbow. If water leaks from where the adaptor fits into the valve, then we recommend replacing your drain hose adaptor. Replacement parts can be purchased here. If you'd like to see if your system is still under warranty, check out our article What Is My Warranty.
6. If there are no signs of leaks from the valve or drain hose, the standing water could be from a leak between the valve head and resin tank, and we recommend replacing the distributor O-rings. Replacement parts can be purchased here. If you'd like to see if your system is still under warranty, check out our article What Is My Warranty.
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