We want you to have a great experience with your new purchase. If your system is missing parts or arrives damaged, please don't hesitate to reach out to us.
Step 1: Find Your Numbers
In the case of damaged or missing parts, please contact our EcoPure Support Team with your model and serial number. These numbers can be found on the outside corner of the box, or on the system itself.
On the box
On the System
Step 2: Take Photos
For shipping damage, we will also request the following photos:
- All sides of the box upon arrival
- Photos of all damaged parts
Step 3: Contact Us
Submit a Ticket or Call: (800) 693 -1138 M-F 8am-5pm